Terms and Conditions

Returning An Item

We hope you are satisfied with the items that you purchase from Utah Gold & Silver. Every effort is made to ensure the quality and timely delivery of your custom order. We expect that there may be a need for Customers to return items to us under some circumstances. The following information will help you ensure this process is completed as quickly as possible.

Circumstances

You may cancel or return items for refund as follow

1. You may receive a full refund by canceling your order within 24 hours from the time your order was placed.
2. 60 day returns and exchanges guaranteed as follows
3. You may request a return for exchange for any eason, the purchase price must be equal or greater. If you want an upgrade in metal or options you simply authorize us to rebill the greater difference. Customer would need to return product items to resolve any issue regarding purchase.
4. Product defects or mistakes made by custom promise rings will be dealt with promptly and at no charge to customer. Resolution should be made within 60 days of sale. Due to the business of personalizing customer rings or other products these products or rings cannot be resold without a refining and re-making process.
5. Any charge backs to utah gold & silver will automatically cancel all terms of this return and exchange policy.
6. Sorry but there are no refunds for money order's.

Lost & Missing Deliveries

If you are waiting for items from Utah Gold & Silver that you think may be overdue, please check the expected delivery times first. Your order confirmation will advise you of the expected time to create your custom order and estimated time in transit. If you have received an e-mail advising you that your order has been shipped and you have allowed the proper amount of time for delivery then your package may be lost.

Once you have established that your package was shipped and the delivery period has been exceeded then please advise us by e-mail to sales@utahgs.com. We will track the package for you and advise you of its present status.

What To Do

Once you have determined the need to return any items you must immediately e-mail us at sales@utahgs.com. Please state the reason for return.

You will return items to:

Utah G&S
9730 N. Ferguson Dr.
Cedar Hills, UT. 84062

In the instance where items are returned for reason 2 above, you will be responsible for the cost of return postage and accept the risk of items while in transit. In the case of returns for reason 3, the cost of return postage will be covered by Utah Gold & Silver.

In all instances you should include the following with the items:

• The name the order was placed under and the reason for return.
• In the case of a faulty product, please provide a full description of the fault.
• Package the item securely in its original packaging with any additional items that were included.
• Then return the package in the best manner suited for the items.
• We will notify you via e-mail when we have processed your return.