FAQ

Frequently Asked Questions

1. When will my order arrive?

Orders are custom made Monday through Friday not including holidays. It takes approximately 4 days to process your order to a finished product. Standard shipping takes from 2 to 5 business days to arrive depending where you live in the United States. Express shipping is guaranteed second day, but most arrive next day.

2. Can I place a phone order?

Yes, orders can be placed by calling toll free 1-866-763-5873 Monday through Friday Mountain Time 10:00am to 6:00pm. If all of our representatives are busy, please leave a brief message including your name, area code and phone number and we will return your call as quickly as possible.

3. Can I pay with a money order or cashiers check?

Yes, place your order through the website. Print whats in my cart page but will have to be amended with instructions for text outside and inside then send money order or cashiers check for ring total including $8.95 for priority or 19.50 for express shipping to:

Utah Gold & Silver
9730 N. Ferguson Dr.
Cedar Hills, UT 84062

There is an option to a debit card called a bank visa cash card which can be used like a debit card if you don't have the convenience of such as payment method. I understand most walmart stores sell a debit card for any amount that you may wish to add to that card. These cards can be used at most any merchant stores including ours if it can be verified through our online security system. For a more secure shopping experience we recommend this approach. Money orders are of course an alternative to credit cards but sending money orders through the US postal service may become lost or stolen and the burden of proof is on the sender.

4. If I need to change my order how do I do this?

If you need to make a change to your order and have not confirmed your order on line yet you can edit the form by using the back button and entering the revised information. If you have confirmed your order please call 1-866-763-5873 or email sales@utahgs.com as soon as possible within 24 hours.

5. What should I do if my ring doesn't fit?

It is advised that you send your ring back to us to make sure it is sized properly and to maintain The integrity of your ring. Email us your authorization to use your credit card or include a money order in the amount of $26 for resizing and priority shipping back to you (2 to 5 days). Don't forget to include new ring size and shipping address.
Send to:
utahgs.com
9730 N.Ferguson Dr.
Cedar Hills, Utah, 84062

6. How can I find my finger size?

The best way to find your finger size is to visit a jewelry department of your choosing and have your finger gauged with a professional ring gauge. This should avoid the need to re-size your ring and any resizing fee.

Another method for finding your finger size is to wrap a piece of paper or string around the knuckle. Then measure your results with a ruler and refer to the conversion chart by Clicking here.

7. How big is a mm width?

6mm is approximately 1/4"
7mm is approximately 9/32"
8mm is approximately 5/16"
9mm is approximately 3/8"

8. Can I have my own patterns and/or font engraved?

Yes. You can by emailing your request to sales@utahgs.com.